Return & Refund Policy
Eligibility for Returns
Returns are accepted within 10 days of the delivery date.
To be eligible for a return, the item must:
● Be unused, unworn, and in its original condition.
● Be returned with all original packaging, tags, certificates, and accessories (if applicable).
● Not show signs of damage, alteration, or misuse.
● Be accompanied by proof of purchase or order confirmation.
Non-Returnable Items
The following items are not eligible for return or refund:
● Earrings (for hygiene reasons).
● Personalized, custom-made, engraved, or made-to-order items.
● Gift cards.
● Clearance, final sale, or promotional items marked as non-returnable.
● Items damaged due to normal wear and tear, improper care, accidents, or misuse.
Return Process
To initiate a return, please contact us at berry@berrymyth.com with your order number and reason for return.
Once your return request is approved, you will receive instructions for returning the item.
Customers are responsible for securely packaging and shipping the returned item.
Return Shipping Costs
Return shipping costs are the responsibility of the customer and are non-refundable.
We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged during return transit.
Restocking Fee
All approved returns are subject to a 25% restocking fee, which will be deducted from the refund amount.
Refunds
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved:
● The refund will be issued to the original payment method used for the purchase.
● Original shipping charges are non-refundable.
● Return shipping costs and the 25% restocking fee will be deducted from the refund amount.
● Refunds may take 5–10 business days to appear on your account, depending on your financial institution.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery and provide photographs of the issue.
Upon verification, we may offer a replacement, store credit, repair, or refund at our discretion.
Order Cancellations
Orders may be cancelled before shipment. Once an order has been shipped, it will be subject to this Return & Refund Policy.